December 18, 2024– Teleperformance (TP), a global leader in outsourced digital business services, is fueling India’s growth as a global digital powerhouse with a major expansion across the country, focusing on existing sites and Tier 2 cities. In 2024, TP launched four ultra-modern facilities in Noida, Lucknow, Gurgaon, and Chennai, while also expanding its presence in existing hubs like Gurgaon, Mohali, Hyderabad, and Mumbai. This growth brings TP’s total footprint to an impressive 40 delivery centers across 14 cities in India, solidifying its position as a major employer in the BPM industry. With a current workforce of 90,000 employees, TP aims to reach 150,000 employees in India, demonstrating its confidence in the country’s burgeoning digital economy.
This strategic move is not just about building infrastructure; it’s about investing in communities and creating meaningful employment opportunities that are transforming the nation’s digital landscape. TP’s ambitious growth strategy is creating a ripple effect of positive impact, empowering local talent and driving economic growth in emerging urban hubs. The strategically located centers are designed to provide a progressive work environment that fosters collaboration, innovation, and employee well-being, highlighting the company’s commitment to providing futuristic, employee-centric workspaces.
Beyond infrastructure, TP is heavily investing in training and upskilling programs focused on key areas like AI, cloud solutions, and customer experience management. These initiatives are designed to equip employees with the new-age skills required to succeed in the rapidly evolving digital landscape. By empowering local talent, TP is committed to developing a workforce that is not only job-ready but future-ready; this underscores the company’s long-term vision and confidence in the country’s growth trajectory as a digital hub.
Looking ahead, TP’s future expansion plans include driving its growth in India with new sites planned in Indore, Jaipur, and Mohali, along with setting up new operations in one more city – New Raipur, in the coming months.
“India plays a pivotal role in TP’s global growth strategy,” said Anish Mukker, CEO of TP in India. “Our intensified focus on Tier 2 cities underscores our commitment to nurturing talent across the country. We are not just building facilities; we aim to build a future ecosystem that empowers local professionals with the skills and opportunities to thrive in the digital economy. This investment is a win-win as it allows us to access a highly skilled workforce while simultaneously contributing to the economic prosperity of these communities,” he adds