Plum’s PolicyGPT sees threefold adoption; with 68% of queries now being handled autonomously

Bengaluru: Tuesday, February 20, 2024: Plum, India’s leading insurtech platform offering group health insurance and business insurance solutions to over 3500+ corporations, has shared a report card of its proprietary PolicyGPT tool which was launched in April 2023. The AI-powered bot has seen a threefold increase in adoption (from launch), successfully resolving 68% of customer inquiries and empowering customer success

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