New Delhi, Sep 3: WhatsApp has expanded its digital payment services in India with a new Bill Payments feature that allows users to manage and pay household and utility bills directly through the messaging platform.
The new service is powered by the Bharat Connect network and provides access to 22,722 billers across 30 categories. Users can pay a range of regular expenses, including electricity, water, gas, FASTag, insurance premiums, credit card bills and loan repayments.
The feature is designed to make routine payments simpler by reducing the need to move between different apps. Users can select a bill category, choose their service provider, enter the required account details and complete the payment through the available options.
WhatsApp is also offering tools to help users manage recurring payments. They can keep multiple accounts under the same biller, view previous transactions and access frequently used billers more easily.
The Bill Payments service is being rolled out gradually across India and will become available to Android and iOS users over the coming weeks.
The launch strengthens WhatsApp’s growing role in India’s digital payments ecosystem, following the introduction of services such as UPI payments and mobile recharges. The move also reflects the broader shift towards bringing everyday financial services into platforms that consumers already use regularly.