Jan 29: Star Health and Allied Insurance Company Limited (“Star Health”), India’s largest standalone health insurer, today announced financial results for and up to the third quarter of Financial Year 2025-26. Under Ind AS Accounting, the Company posted Profit After Tax (PAT) of ₹449 Crores, a 414% Year-on-Year (YoY) growth—supported by premium growth, healthier loss ratio and improved operating efficiency. Star Health reiterated its commitment towards transparent reporting practices aligned with principles under Ind AS (IFRS–the global standard for financial reporting.)
The Company built on strong business momentum, closing Q3 FY26 with Gross Written Premium (GWP) of ₹5,047 Crores (N basis), a 23% YoY growth. Retail GWP increased 27% YoY to ₹4,838 Crores (N basis), driven by 60% YoY growth in fresh retail premiums.
9M FY26 closed with Gross Written Premium (GWP) of ₹13,856 Crores (N basis), a 16% YoY growth. Retail GWP increased 20% YoY to ₹13,170 Crores (N basis) driven by 37% YoY growth in fresh retail premiums. With market share of 31.3% for 9M FY26, Star Health continues to lead India’s Retail Health segment.
Performance highlights for Q3 FY26
- Business: GWP (N basis) increased 23% YoY to ₹5,047 Crores
- Ind AS PAT: ₹449 Crores (414% YoY growth || Q3 FY25: ₹87 Crores)
- Ind AS Combined Ratio: 98.9% (improvement by 317 bps over Q3 FY25 of 102.1%)
o Loss Ratio improved by 301 bps to 68.8%
o Expense Ratio improved by 16 bps to 30.1%
Performance highlights for 9M FY26
- Business: GWP (N basis) increased 16% YoY to ₹13,856 Crores
- Ind AS PAT: ₹966 Crores (87% YoY growth || 9M FY25: ₹516 Crores)
- Ind AS Combined Ratio: 99.8% (improvement by 222 bps over 9M FY25 of 102.1%)
o Loss Ratio improved by 124 bps to 70.0%
o Expense Ratio improved by 99 bps to 29.8%
Claims Excellence & Customer Trust
- Star Health has settled 1.36 Million claims amounting to ₹8,900+ Crores during 9M FY26
- Renewal trends were robust during 9M FY26 with 99.2% Persistency
- Company level NPS improved from 55 at December 2024 to 64 at December 2025
- Claims NPS improved from 63 at December 2024 to 64 at December 2025
Digital First approach
Digital has now been embedded across the value chain improving customer experience and building operating leverage. In terms of Fresh Retail sales, Digital channel has contributed to 20% during the fiscal. 76% of overall premiums across channels, were collected through the digital route. In Q3, our distribution-app “Atom” facilitated 85% of fresh policy acquisitions digitally- indicating higher digital adoption.
On Claims management, our AI-enabled claims engine continues to scale up and has enabled migration of 57% claims traffic. This has led to enhanced productivity levels translating to desirable customer feedback. Our customer app continues to scale as well exceeding 13 million downloads by December 2025 with 1.5 million+ Monthly Active Users. We have observed desirable levels of self-service adoption with over 60,000 claims submitted (more than double of last 9M) and over 3 lakh policies renewed through the application.
CEO Commentary
Commenting on the performance of the Company, Mr. Anand Roy, CEO & Managing Director, Star Health and Allied Insurance Company Limited, said: “Star Health remains focused on maintaining leadership in Retail Health and compounding a durable, value-accretive franchise—guided by disciplined execution and an emphasis towards sustainable, ROE-led outcomes.
Our actions towards portfolio recalibration, disciplined underwriting, prudent expense management, and technology-led delivery are translating into a stronger operating profile, as reflected through improvements in loss ratio, expense ratio and customer experience. Alongside operating drivers, we reported healthy investment yield of 9.6%— underlining our pro-active stance towards value-creation.
By aligning our reporting with IFRS—the global financial reporting standard—we are enhancing transparency and comparability and are well-prepared for the industry’s transition to this regime in 2027.
We are encouraged by the growth-supportive macro and policy environment and—as India’s largest Health Insurer—, are committed towards actualising the national ambition of ‘Insurance for All’ by 2047.”